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Terms & Conditions


The services that AldroAroma provides to User is subject to the following Terms of Use(TOU). AldroAroma reserves the right to update the TOU at any time without notice to User.
A.This Agreement, which incorporate by reference other provisions applicable to use of , including but not limited to, supplemental terms and condition set forth hereof (“Supplemental Terms”) governing the use of certain specific material contained , sets forth the terms and conditions that apply to use of by User. By using AldroAroma, User agrees to comply with all of the terms and conditions hereof. The right to use is personal to User and is not transferable to any other person or entity. User is responsible for protecting the confidentiality of User’s password(s), if any.
AldroAroma shall have the right at any time to change or discontinue any aspect or feature of , including but not limited to, content, hours of availability, and equipment needed for access of use.


Export Restrictions:
–AldroAroma will deliver to addresses within UAE only. In case of any disputes the law applicable would be based on the UAE Governing Law.
– will NOT deal or provide any services or products to any of OFAC sanctions countries in compliance with the law of UAE.
–United Arab of Emirates is your company’s country of domicile.


AldroAroma is committed to the security of all information associated with our customers. We have security measures in place to attempt to protect against the loss, misuse, and alteration of personal information under our control.
Any personal information you provide will only be used for the purpose for which you have provided it and will not be added to any third party mailing lists.
We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs authorities. Also, we may provide certain order, shipment, and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs authorities in order to facilitate customs clearance and comply with local laws.
If the order is a gift, the package is marked “Gift,” but the cost of the item is still stated on the customs form. Customs authorities require the value of the gift item to be stated directly on the package.


For products shipped internationally, please note that any manufacturer warranty may not be valid; manufacturer service options may not be available; product manuals, instructions, and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from the recipient is the importer of record and must comply with all laws and regulations of the destination country.

Customs, Duties, and Taxes:

Orders that are shipped to countries outside of the UAE may be subject to import taxes, customs duties and fees levied by the destination country (“Import Fees”). The recipient of an international shipment may be subject to such Import Fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Credit card payments are secured. This ensures all credit card details you send to us via the internet will be encrypted. If any other user intercepts the communication, they will only be able to view the encrypted form. This makes it impossible to be intercepted by an unauthorized party as long as your browser supports the use of encrypted data transmissions.

Fraud Prevention:
In order to protect you and AldroAroma from fraudulent transactions, AldroAroma may provide your transaction-related information to a reputable third party organization to perform address verification. This address verification is intended to ensure that the “bill to” address that you provide matches your credit card address. AldroAroma also reserves the right, at its discretion, not to ship items ordered or purchased on this website to certain addresses.


Regular Hours of Operation
Working Hours:
Saturday - Wednesday: 8:30 am – 5:30 pm

Thursday: 8:30am-2:00pm

Weekends and Holidays:
Fridays and Public Holidays

Phone Orders and Customer Care Phone Number
+971 4 430 7504 or +971 4 368 2622

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